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What Our Legal Terms Mean for Your Account

These terms set out the conditions that govern your fc66 account — from how we handle your data to what happens when you make a deposit via Touch 'n Go eWallet, Boost, or GrabPay.

Account TermsPrivacy & DataCookie PolicyJurisdiction ConditionsContact Rights
fc66 What Our Legal Terms Mean for Your Account
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Data Handling

We collect only what is needed to operate your account — name, contact detail, payment method on file. We do not sell your data to third parties. Retention periods follow the obligations set by applicable law.

Cookie Policy

We use session and analytics cookies to keep your account state and understand how the lobby is used. You can manage cookie preferences through the settings panel in your account or your device browser.

Account Security

Account access uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings or contact live chat immediately for a forced password reset.

Requesting Changes

You have the right to request a copy of your data, correct inaccurate details, or ask for account closure. Submit requests via email with your account ID. We process and confirm within a reasonable period under applicable law.

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

Team online

Live Chat

Our live chat channel handles account-level legal queries directly. Start a session from your account dashboard and a support agent will respond. Available for account holders.

Email Support

For formal legal requests — data access, account closure, or terms disputes — email us. We acknowledge requests within one business day and respond with a reference number.

Account Help Centre

The Help Centre in your account settings covers common legal questions: data retention, cookie opt-out steps, and how to request account changes tied to your privacy rights.

Common Legal Questions About Your Account

These terms apply to anyone who opens and uses an fc66 account. Access depends on local law and is available only where your jurisdiction permits online account activity of this kind.

Yes. Email our support team with your account ID and a data access request. We will confirm receipt, verify your identity, and send a summary of held data within a reasonable period.

Submit an account closure request via email or live chat. Funds in your account wallet are returned through your registered payment method — Touch 'n Go eWallet, Boost, or GrabPay — before closure is finalised.

Our account terms remain in effect. DuitNow and FPX transactions also carry the individual provider's terms. Where those differ on our side, our account-level dispute process applies.

We post changes on this page with a notice at the top indicating the update date. Continuing to use your account after the change takes effect means you accept the revised terms.

Raise a dispute through live chat or email with your transaction reference. We review the account ledger and payment provider records — including GrabPay or Boost logs — and respond with a finding within a set period.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.