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How fc66 Manages Your Personal Information

When you open an account with us, we collect certain personal information to keep your account running and your payments moving.

Account data we holdPayment info — Touch 'n Go eWallet, Boost, GrabPayYour rights to access and deleteHow to contact us about your dataCookie and device data
fc66 How fc66 Manages Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply encryption to data in transit and at rest. Your account password is hashed; our team cannot read it, only reset it through the verified OTP flow sent to your registered phone number. Below we cover the four areas players in Kuala Lumpur and across Malaysia ask about most when reviewing our privacy practices.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile. You can manage non-essential cookies through the consent banner shown on first visit.

Account Security

Login attempts from an unrecognised device trigger an OTP check to your registered number. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while we investigate.

Data Retention

We keep your account and transaction records for the period required by applicable financial regulations. Once that period ends and your account is closed, we delete personal identifiers from our active systems.

Your Rights

You can request a full export of the data tied to your account, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to retain it. Use the contact paths above.

PRIVACY CONTACT PATHS

Reach Us About Your Personal Data

If you want to request a copy of the data we hold on your account, ask us to correct something, or raise a concern about how your information has been handled, the channels below connect you directly to the team that manages data requests. We aim to acknowledge your request and respond with a clear next step. Response times depend on the complexity of your request, but we will keep you updated throughout the process.

Team online

Live Chat

Start a live chat session from the fc66 site. Select 'Account & Privacy' from the topic menu and describe your request. Our team will pick it up directly.

Email Support

Send your data request to our support email. Include your registered account email and the specific action you need — access, correction, or deletion.

Account Settings

Some data preferences — such as marketing emails and cookie consent — can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy on fc66

These are the questions we hear most often from account holders reviewing how their information is handled. If your question is not covered here, live chat is the fastest route to a direct answer.

We collect your name, email, date of birth, and any payment method reference — such as a Touch 'n Go eWallet or Boost identifier — that you link during account setup or your first deposit.

We share data only with payment processors and game studios strictly to complete your transaction. We do not sell your personal information to advertisers or unrelated third parties.

Contact us via live chat or support email with your registered account email and a request for a data export. We will acknowledge within a reasonable timeframe and supply the records we hold.

Yes. Where no legal or financial regulation requires us to retain your records, we will delete personal identifiers from active systems on your request. Contact support to start the process.

We store only the transaction reference and amount, not your full wallet credentials or PIN. That reference lets us verify deposits and process withdrawals without holding sensitive wallet access details.

We use essential session cookies for login and optional analytics cookies. Non-essential cookies can be turned off through the consent banner on your first visit or updated later in your browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.